Unfortunately, although rare, stores do make mistakes or unforeseen circumstances occur. Deliveries get missed, unexpected road closures or weather can cause delays.
It doesn't happen often, but when it does we'll be as proactive as possible to find a solution. Depending on what's happened we will bend over backward to make you happy. Don't hesitate to email firstname.lastname@example.org.
Note: You will be refunded if you order was not delivered or a mistake was made on our end.